Silicon Valley Project Management - Project management wisdom from practitioners and the UCSC Extension in Silicon Valley

Is Project Management a creative process?

By Alan Tsuda / April 21, 2013

Is Project Management a creative process? Full disclosure: I believe it is. I’ve had some colleagues vigorously take the opposing […]

Over the last year, I’ve learned a lot about communicating with the human voice. How did I do this? By hosting

The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my

“Reason has not come to repeat the universe but to fulfill it.” -Santayana One of the great joys in life

I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find

By Shep Hyken / April 10, 2013

Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced

By Shep Hyken / April 8, 2013

In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in

By Shep Hyken / April 1, 2013

Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the