Creative Processes
When we think about creativity, we tend to think about Research and Development and new product/service innovation. But, why not …
When we think about creativity, we tend to think about Research and Development and new product/service innovation. But, why not …
Total Participation Starting From the Top This point speaks to the need for (1) commitment from top management and (2) …
Training Not Related to Job/Task In order for continuous improvement to become organizational culture, it must also become a personal …
Enable Pride of Workmanship Deming claimed that the sense of having helped other people is the most significant motivator and …
Attribute Results to Processes This may be the most controversial point, but in my opinion it is aligned with the …
No Slogans or Disingenuous Pep Talks This point consists of two elements as I see it. (1) Walk the talk, …
Break Down Departmental Barriers in Pursuit of a Common Goal Many processes are cross-functional. The same is true of projects. …
Drive out Fear and Create Trust Fear encourages short-term thinking. One of Deming’s classic stories was about a foreman who …
Teach and Institute Leadership It is the age-old distinction that usually merits much lip service and little true implementation. There …
Job/Task-Related Training A quality organization understands the value of the people who work in it. The same goes for project …
Continuous Improvement This is one of my favorite points from Dr. Deming. I see so many mistakes that are made …