Creative Processes

When we think about creativity, we tend to think about Research and Development and new product/service innovation.

But, why not consider the creative ways in which you can do the ordinary daily work?  Why not create an environment in which employees at all levels can offer suggestions for improvement?

Not merely suggestion boxes, but quality circles in the manner in which Deming originally intended.  Places were people, well facilitated, can meet and chew over how they do the work they do and how they can make it better.

Make sure though that these groups are facilitated to trust each other – to make suggestions in the other department’s sandbox, and for people at all levels within the organization have the opportunity to share and be understood – yes understood – not merely “heard.”


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