Customer Service
I was listening to an NPR talk show segment about customer service last week. It was mainly about being on […]
best-practices
I think I Nailed It – Commercial World Wants the BA – CHEAP!
Oh yeah, more anecdotal data tells me silicon valley wants SO MUCH MORE for so much less!
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Rewarding the ME in Teams
In the past, both here and in my own newsletters (Diamonds to You) I’ve written about the fact that although
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The rise (and fall?) of the PMO
Michael Hammer, in his initial article on re-engineering, evaluated the historic patterns of organizing work. His assertion was that in
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Whiteboarding for Virtual Teams
One of the most useful things I have learned leading teams is that pictures are a very effective way to
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Project Progress Trend Analysis
If you are like most project managers, you wish you had a better real-time handle on the progress of your
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Vision and Mission Statements Revisited
I’m sure you have had a chance to write a vision or mission statement at one time or another in
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Transforming Virtual Teams
The accelerated pace of globalization has made the need for virtual teams essential. The list of benefits that corporate executives
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Innovation in Silicon Valley
One input I received while conducting focus groups and interviews about what managers want from the PMI NorCal Symposium 2008
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An unrepeatable success?
Back in the very old days (early 80’s), I was on a team (of 24, I think) that delivered a
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Saying No
Saying “no” is hard for everyone. “If I say “no”, they will think I’m not a team player.” “If I